Secrets Playa Mujeres Golf & Spa Resort
Punta Sam, MXAdults only
Our take
Adults‑only all‑suite resort with a new two‑story Preferred Club and beachfront spa
- 424 rooms
- 10 dining venues listed
- ~35 min from CUN
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Resort facts & overview
- Location
- Punta Sam, MX
- Audience
- Adults only
- Brand
- Hyatt Inclusive Collection
- Rooms
- 424
- Dining listed
- 10 venues
- Airport
- CUN
- Transfer
- ~35 min
- Reno
- Reno 2026
Why travelers love it
“Adults‑only all‑suite resort with a new two‑story Preferred Club and beachfront spa”
This adults-only Secrets reopened in 2025 after a full top-to-bottom renovation, with modernized suites, a new Preferred Club building and pool with Bali beds, and a setting on the gated Playa Mujeres peninsula next to a Greg Norman signature golf course. Repeat guests rave about the warm, name-remembering service; the tradeoffs are a 45-minute transfer from Cancun airport and some lingering post-reopening hiccups in entertainment and consistency.
Food & drink
StrongDining is a genuine strength post-renovation, with new venues Ayara and Ki' Ki' Che (a 7- or 8-course tasting for Preferred guests) drawing the loudest praise. The buffet is the weak link, and a few isolated complaints about food quality surface at the low end.
high confidence
What you'll enjoy
- Ki' Ki' Che tasting menu is a standout
- New Ayara restaurant earns rave reviews
- Hibachi and Oceana seafood both hit
- Live music at breakfast and dinner
Heads up
- Buffet is unremarkable
- Only 2 restaurants require reservations, but they book fast
- One report of illness attributed to food or ice
Dining overview
Nine on‑site dining venues including à la carte, buffet, grill and café; access to ten additional restaurant options at neighboring Dreams Playa Mujeres; Preferred Club has exclusive restaurant and lounge.
10 documented dining venues
Bordeaux
French fine dining
Himitsu
Pan-Asian with teppanyaki
Portofino
Italian trattoria
Counts and access can vary by source and room tier.
Beach
StandoutA wide, swimmable beach with notably less seaweed than most of the Cancun corridor, and beach waiters who bring drinks straight to your lounger (or private plunge pool). Sargassum appears in isolated stretches but is the exception, not the rule.
high confidence
What you'll enjoy
- Minimal seaweed compared to Cancun area
- Easy swimming and long walking beach
- Beach servers deliver drinks
- Safe, secluded stretch
Heads up
- Occasional sargassum on some days
- Long walk and stairs to reach beach from far rooms
Sits on the wide, calm white-sand beach of Playa Mujeres, the gated peninsula north of Cancun, with generally gentler water than the Hotel Zone. Shade can be at a premium, so early loungers go fast.
Photo: Tripadvisor
Photo: Tripadvisor
Pools
StrongMultiple pools including the brand-new Preferred Club pool with Bali beds and swim-up options anchor the day. Loungers go fast, and a couple of maintenance gripes (umbrellas, cleanliness near one bar) surface.
high confidence
What you'll enjoy
- New Preferred Club pool with Bali beds
- Swim-out suites with private plunge pools
- Attentive pool concierges (Albin, Jaime, Martha)
- Strong poolside drink and snack service
Heads up
- Preferred Bali beds require a 6:45am claim
- Some Bali beds elsewhere carry a fee
- Isolated complaints of dirty pool water and broken umbrellas
Multiple pools including swim‑out options; new Preferred Club private beach club; oceanfront pools with spa circuit.
Photo: Tripadvisor
Photo: Tripadvisor
Photo: Tripadvisor
Rooms & suites
424 roomsAll 424 suites were fully renovated in early 2026. Categories include Junior Suites, Preferred Club swim‑out and ocean‑front suites, Master and Presidential Suites with private pools. Preferred Club offers upgraded amenities and exclusive lounge and restaurant.
Junior Suite Tropical View
Entry-level category facing the resort gardens and tropical interior grounds rather than the ocean. Layout has one king or two double beds with a hydro tub, rain shower, and furnished balcony. Good value pick if the view isn't a priority.
- View:Garden view
- Sleeps:3 guests
- Size:56 m² (~603 ft²)
Includes
- +hydro tub
- +rain shower
- +furnished balcony
Junior Suite Ocean View
Same 56 sqm Junior Suite layout but oriented to face the Caribbean. Worth the step up over Tropical View if you want to wake up to the water.
- View:Ocean view
- Sleeps:3 guests
- Size:56 m² (~603 ft²)
Includes
- +hydro tub
- +rain shower
- +furnished balcony
Junior Suite Swim Out
Ground-floor Junior Suite with a terrace that opens directly onto a shared swim-out pool. Pool is communal, not private.
- View:Pool view
- Sleeps:3 guests
- Size:56 m² (~603 ft²)
Includes
- +direct swim-out access from terrace
- +hydro tub
- +rain shower
Room details here are AI-assisted, compiled from the resort's own website and public sources. Categories and names change often — confirm the exact room when you book.
Room photos
Photo: Tripadvisor
Photo: Tripadvisor
What’s included
StrongFor most, the post-reno rooms, food, and service justify the premium, and repeat visitors (some on their 11th or 16th stay) treat it as a home. But a vocal minority feel it doesn't clear the Secrets price bar, with Preferred upgrades feeling essential to get the full experience.
high confidence
What you'll enjoy
- Renovated rooms feel genuinely luxurious
- Repeat guests return year after year
- Service warmth is the headline draw
- Preferred Club adds real value (lounge, pool, exclusive restaurant)
Heads up
- Non-Preferred guests feel second-tier post-reno
- Some find quality closer to Riu/Royalton than luxury
- Compensation for maintenance issues has been minimal
Package inclusions and upgrade access have not been collected yet. Confirm them for your room and dates when booking.
Amenities & activities
Couples
IdealThis is fundamentally a couples resort, and it delivers: anniversaries, honeymoons, and birthdays fill the review pool with 10-year and 60th celebrations alike. Expect swim-out suites, private plunge pools, and staff who decorate your room for the occasion.
high confidence
What you'll enjoy
- Adults-only, serene atmosphere
- Preferred swim-out and plunge-pool suites
- Staff decorate rooms for milestones
- Weddings on property don't overwhelm other guests
Families
Not a fitAdults-only property, so no one under 18. A handful of reviewers reference visiting with adult family, but this is not a resort for children.
high confidence
What you'll enjoy
- Adult family groups celebrate milestones here
- Calm, grown-up setting suits multigenerational adult trips
Heads up
- No guests under 18
- No kids club or kids amenities
Peace & Quiet
StandoutA peaceful, secluded escape set away from the Cancun strip, with a serene atmosphere that even active wedding weeks don't disrupt. The one caveat: skip the Preferred pool bar seats if you want silence.
high confidence
What you'll enjoy
- Secluded location away from the hotel zone
- Weddings don't spill into party chaos
- Yoga at 7 or 8am, mellow evening shows
- Genuine relaxation vibe throughout grounds
Heads up
- Preferred pool bartenders can be loud
- Silent disco music mix is limited
Unlimited‑Luxury® includes unlimited gourmet à la carte dining, top‑shelf drinks, 24‑hour room service, mini‑bar restocked daily, pool and beach wait service, daily activities, nightly entertainment; plus a world‑class spa, hydrotherapy circuit and access to neighboring Dreams resort.
Water sports included
- kayaking
- hobie cats
- water polo
- water aerobics
- snorkeling
- paddle boarding
Resort amenities
What guests say
High confidence139 reviews · through Nov 2026
Read all reviews on TripAdvisor ↗Google ↗
Guests praise the service, beach, and pool and consider the resort best for foodies, pool people, beach lovers, quiet relaxation, value, couples, and adults-only, but some complain about cleanliness, food and dining, and the check-in experience.
Consistently praised
Recurring complaints
Best suited for
What past guests say
“⭐⭐ 2/5 Stars – Definitely Not a Five-Star Experience!<br><br>Secrets Playa Mujeres Golf & Spa Resort – Disappointing From Start to Finish<br><br>We recently stayed at Secrets Playa Mujeres to celebrate my husband’s birthday and another couple’s wedding anniversary. We expected a beautiful, upscale, all-inclusive vacation. Unfortunately, this resort fell far short of what we consider a five-star experience.<br><br>The property was poorly maintained. Every time we stepped outside our room, we...”
★☆☆☆☆
★★★★★
“Good Stay, but Disappointing Experience with Group Dining and Guest Service<br><br>Overall, we had a good experience at Secrets Playa Mujeres. The hotel was beautiful, and we enjoyed our stay. However, there were two situations that left us disappointed.<br><br>We traveled as a large group of friends to celebrate our 20-year high school reunion, which was a very special occasion for all of us. Unfortunately, the restaurants would not accommodate us sitting together as a group. Since the...”
★★★☆☆
“Unfortunately, our experience at this resort was disappointing.<br><br>Prior to arrival, we were informed that our traditional group dinner would no longer be accommodated without an additional charge $45 charge per person.<br><br>Upon arrival, none of our rooms were ready, and several rooms did not have the bed arrangements we had requested months in advance. The restaurant food was also underwhelming, and dinner reservations were required every night, with seating limited to 4–6 people per...”
★☆☆☆☆
“We had an absolutely wonderful stay at Secrets Playa Mujeres in September. From the stunning accommodations and delicious food to the exceptional service, every aspect of our visit was memorable. The resort's recent renovation is beautiful, and we were fortunate enough to receive an incredible upgrade to a Master Suite (that was larger than some of my first apartments).<br><br>We loved starting each morning with coffee delivered to our suite, enjoying the beautiful views and the luxury of...”
★★★★★
Latest reviews from Tripadvisor
Loaded live from Tripadvisor when you ask — the newest reviews and the current rating.
Ratings breakdown
Read all reviews on Google (4,324) ↗
Videos
Secrets Playa Mujeres Golf & Spa Resort | (HONEST Review & Full Tour)
Secrets Playa Mujeres Golf & Spa Resort Full Walkthrough | Honest Adults Only All Inclusive Review!
Secrets Playa Mujeres Golf & Spa Resort | Full Walkthrough Tour, All Public Spaces 4K | 2020
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Rosie answers from this resort’s guest reviews and our research — with quotes.
Accessibility
Hyatt lists the following room and access details for this resort.
- Adapted room categories listed
- Junior Suite Swim Out
- Elevators are listed on the property.
- Ground-floor suites near restaurants and the club lounge; bathroom safety bars and shower/toilet chairs are listed.
- One adapted suite can connect to a double-bed Junior Suite Swim Out, on request.
Confirm the specific room, routes and equipment you need before booking. A listed elevator does not establish step-free access throughout the resort.
Ask an advisor to check your requirementsHyatt accessibility room grid, page 1. Checked Oct 19, 2026; the document does not state a revision date.
Know before you book
- Long airport transfer compared with Cancun Hotel Zone
- Limited shade on the beach and at the pools
- Some post-reopening service and maintenance hiccups
- Occasional large party groups can disrupt the relaxed vibe
What you should know
What to Know
Book restaurant reservations early through the resort app; two venues require them and slots vanish fast. The property is large with stairs and golf-cart transfers, and post-renovation kinks (room electrical, hot water, concierge coordination) still surface.
high confidence
What you'll enjoy
- Resort app handles menus, bookings, room service
- About 40 minutes from Cancun airport
- Uber works reliably from the property
- Ki' Ki' Che tasting is Preferred Club only
- Isla Mujeres shopping trip is easy from here
Heads up
- Ayara and Ki' Ki' Che book out quickly
- Post-reno hiccups: electrical, AC, hot water in some rooms
- Long walks and stairs to some suites
- Golf cart waits can be inconsistent
WATCH OUT: Seasonal heads-up
- Sargassum seaweed possible on the beach from roughly April through August, though Playa Mujeres tends to be less affected than the Riviera Maya south of Cancun
- Atlantic hurricane season runs June through November, with peak risk August–October
- Holiday weeks (Christmas, New Year's, Spring Break) bring higher occupancy and louder pool scenes
Plan on roughly 35–60 minutes by ground transfer from Cancun airport (CUN) depending on traffic — longer than the Hotel Zone resorts. Tipping is technically included but staff genuinely appreciates extra USD or pesos, and reservations for the better à la carte restaurants are worth booking early in your stay. English is widely spoken; bring reef-safe sunscreen as it's required at the spa and some pool areas.
Good to know
- Adults-only (18+), so not an option for families with kids
- Reopened in 2025 after a major renovation — rooms and public spaces are noticeably fresh
- Transfer from Cancun airport runs about 45 minutes, longer than Hotel Zone properties
- Restaurants currently operate on a rotation, so not every venue is open every night
- Preferred Club upgrade unlocks a private oceanfront restaurant, lounge, and pool area that guests consistently say is worth it
All photos
Photo: Tripadvisor
Photo: Tripadvisor
Photo: Tripadvisor
Photo: Tripadvisor
Photo: Tripadvisor
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What we know
Everything below comes from data we collected: here's the inventory for this resort.Updated September 2026- Photos
- 5
- Review excerpts
- 20
- Dining venues
- 10
- Menus
- Not yet collected
- Room categories
- 8
- Videos
- 3
- Editorial lenses
- 8
We aggregate. We don't trap. Verify on any of these:
Where this data comes from
We tell you what we know, and what we don't.
- Last updated
- September 24, 2026
- Sources
- Official resort siteGoogle PlacesTripadvisorDirect resort mediaExpert reviewers
- Completeness
- 83%
Source collection snapshot
These collection totals can differ from the items available on this page. Video totals include screened results; the inventory above counts published tours.
- 5 photos
- 4 dining venues
- 30 videos