Secrets Moxche Playa del Carmen
Playa del Carmen, MXAdults only
Our take
Design-forward adults-only Riviera Maya resort with standout pools and Preferred Club rooftop appeal
- 485 rooms
- 11 dining venues listed
- ~45 min from CUN
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Resort facts & overview
- Location
- Playa del Carmen, MX
- Audience
- Adults only
- Brand
- Secrets Resorts & Spas
- Rooms
- 485
- Dining listed
- 11 venues
- Airport
- CUN
- Transfer
- ~45 min
Why travelers love it
“Design-forward adults-only Riviera Maya resort with standout pools and Preferred Club rooftop appeal”
Secrets Moxche is strongest for adults who care about pools, design, large suites, dining breadth, and a meaningful Preferred Club upgrade. The resort works best as a polished pool-first stay: the rooftop, cenote-style water features, and restaurant variety carry the experience more reliably than the natural beach.
Food & drink
StrongDining breadth is a real strength, with 11 official selections and stronger-than-average all-inclusive food signals, but pacing and specialty exceptions keep it from being frictionless.
high confidence
What you'll enjoy
- 11 official dining selections
- Strong cuisine variety
- Preferred Club Observatory rooftop dining
- Good breakfast and headline venue signals
Heads up
- Suki hibachi, teppanyaki, and omakase require reservations
- Some specialty experiences cost extra
- Service can slow during peak periods
Dining overview
Dining breadth is a major plus for the category, with 11 official dining selections across French, Italian, Mexican, Pan-Asian, seafood, buffet, grill, cafe, and Preferred-only rooftop dining. Most dining is reservation-free, but Suki's hibachi, teppanyaki, and omakase need reservations, and some specialty experiences or adjoining Impression options cost extra.
11 documented dining venues
Allora
Italian
Bamboo
Southeast Asian and plant-based lunch
Barefoot Grill
casual grill
Counts and access can vary by source and room tier.
Beach
MixedThe beach is usable but not the selling point. Recommend this as pool-first, with natural-beach and ocean-swimming expectations kept conservative because of rocks, roughness, and seasonal sargassum.
medium confidence
What you'll enjoy
- Beachfront setting exists
- Interior beach-style lagoon adds a controlled water feature
- Beach lounging can still work when conditions cooperate
Heads up
- Natural beach is weaker than the pool product
- Ocean swimmability is mixed
- Seasonal sargassum risk
- Not ideal for beach-first travelers
There is a natural beachfront and an interior beach-style water feature, but the ocean beach is not the main reason to book. Guest patterns repeatedly point to the pools outperforming the beach, and ocean swimmability should be treated as mixed because rocky entry, rough conditions, and seasonal sargassum can matter.
Photo: FrequentFlier392822 via Tripadvisor
Pools
StandoutPools are the main event: seven pools, man-made cenotes, swim-up bars, and a Preferred Club rooftop pool make this one of the stronger pool-first adults-only picks in the Riviera Maya.
high confidence
What you'll enjoy
- Seven official pools plus man-made cenotes
- Preferred Club rooftop pool is a real differentiator
- Multiple pool moods
- Swim-up bars
Heads up
- Prime chairs can go early in busy periods
- Private events can temporarily reduce pool-area access
- Service can feel stretched when occupancy is high
The pool complex is the signature strength: seven official pools, three man-made cenotes, a Preferred Club rooftop pool, and swim-up bars create several distinct moods instead of one generic pool scene. Prime chairs can still get competitive during busy periods or private-event weeks.
Photo: FrequentFlier392822 via Tripadvisor
Rooms & suites
485 roomsRooms are large and modern by all-inclusive standards, with standard junior suites starting around 668 square feet and Preferred categories adding better locations, swim-out options, oceanfront inventory, and rooftop privileges. The key buying decision is usually whether Preferred Club access is worth the step-up.
Junior Suite King Tropical View
Large standard junior suite category with modern design and tropical view.
- View:Resort view
- Size:62 m² (~667 ft²)
Includes
- +furnished balcony or terrace
- +daily refreshed minibar
- +Nespresso machine
Junior Suite King Ocean View
Standard room upgrade for guests who want an ocean-view category without Preferred Club.
- View:Ocean view
- Size:62 m² (~667 ft²)
Includes
- +ocean view
- +furnished balcony or terrace
- +daily refreshed minibar
Preferred Club Junior Suite King Ocean View
preferredStrong Preferred Club entry point for rooftop, lounge, minibar, and concierge benefits.
- View:Ocean view
- Size:62 m² (~667 ft²)
Includes
- +Preferred Club access
- +rooftop pool access
- +Observatory access
- +concierge support
Room details here are AI-assisted, compiled from the resort's own website and public sources. Categories and names change often — confirm the exact room when you book.
What’s included
MixedValue depends on whether guests use the pools, dining breadth, Hyatt points angle, and Preferred Club benefits. Cash rates are high, so beach-first or budget-first shoppers may not feel the math works.
medium confidence
What you'll enjoy
- Strong hard product for pool-focused travelers
- World of Hyatt participation
- Preferred Club has tangible benefits
Heads up
- High cash rates
- Preferred and premium categories increase spend quickly
- Beach underperformance can hurt perceived value
Package inclusions and upgrade access have not been collected yet. Confirm them for your room and dates when booking.
Amenities & activities
Couples
IdealExcellent fit for couples, honeymooners, anniversaries, and adult celebrations that want design, pools, broad dining, and a more polished resort feel.
high confidence
What you'll enjoy
- Adults-only
- Strong romance and wedding positioning
- Preferred Club rooftop is honeymoon-friendly
- Large suites and many pool settings
Heads up
- Beach-first couples may want a different resort
- Premium pricing raises expectations
Families
Not a fitNot for families with children because the property is adults-only.
high confidence
Heads up
- Adults-only
- No kids club fit
- No family-travel positioning
Peace & Quiet
MixedThe vibe is balanced rather than sleepy: polished and romantic, with quiet zones available, but also music, entertainment, a speakeasy, and social pool energy.
medium confidence
What you'll enjoy
- Adults-only atmosphere
- Quieter pool and rooftop options with Preferred Club
- Polished rather than rowdy overall
Heads up
- Main pool can have music and social energy
- Adult groups and private events can shift the atmosphere
Adults-only Secrets amenities include multiple pools, man-made cenotes, a spa, fitness and activities programming, live shows, a hidden speakeasy-style nightlife venue, wedding and meeting infrastructure, 24-hour room service, refreshed minibars, and Preferred Club lounge, rooftop, and concierge perks.
Water sports included
- snorkeling
- paddle boarding
- kayaking
Resort amenities
What guests say
High confidence238 reviews · through Nov 2026
Read all reviews on TripAdvisor ↗Google ↗
Guests praise the rooms, pool, entertainment, and cleanliness, while complaining about value for money, the check-in experience, and noise levels, and noting upselling/timeshares and crowds as watch-outs, with the resort described as best for foodies, pool people, quiet relaxation, value, couples, nightlife, and adults-only.
Consistently praised
Recurring complaints
Watch-outs (recent)
Best suited for
What past guests say
“Visited the resort 10/22-10/25 with a group of 29 of which the majority became severely ill with GI issues. Six persons were seen in the hospital upon our return. I am on day 8 of symptoms. Hyatt management blamed alcohol of which myself and another ill person had consumed zero. Hyatt please do the responsible thing and investigate food handling, prep or perhaps a water filtration problem.<br>Aside from illness, the resort is beautiful. Quiet pools appear to need better filtration. There...”
★☆☆☆☆
“NOROVIRUS! About a dozen people from our group got very ill<br><br>Trip dates: 10/24 - 10/28”
★☆☆☆☆
“BEWARE - FOOD POISONING/SEVERELY ILL!!!<br><br>My wife and I came to Impressions for our minimoon as we had just gotten married the day before. What was supposed to be a romantic celebratory time was nothing short of a nightmare.<br><br>Less than 48 hours into our trip we both fell VIOLENTLY ill. Nonstop diarrhea, vomiting and the worst cramps either of us had ever experienced. It was relentless. We were holed up in our room for 2 of our 4 day trip. Our butler was sympathetic and did...”
★☆☆☆☆
“Our experience at Secrets Moxché has been extremely disappointing, particularly regarding food safety and the hotel’s response to our concerns.<br><br>Throughout our stay, we’ve repeatedly been served cold, undercooked and, on more than one occasion, raw food, including chicken. This has left us genuinely worried about eating at the resort for much of our holiday.<br><br>When we first reported the raw chicken, the Hotel Manager phoned our room and promised to meet us during our evening meal....”
★☆☆☆☆
“The hotel was very pretty, very great for aesthetic pictures. However, our room was definitely still a little dirty. It was missing pillows, the bathroom mirror was dirty. our couches were dirty. We traveled in a group of 29 people, 22 out of the 29 left with food poisoning. When we reached out to the hotel, the hotel stated that our group just drank too much liquor. But some of our group members don’t even drink liquor, so how did they get sick? They didn’t have an answer for that. They...”
★★☆☆☆
Latest reviews from Tripadvisor
Loaded live from Tripadvisor when you ask — the newest reviews and the current rating.
Ratings breakdown
Read all reviews on Google (1,997) ↗
Ask Rosie
Have a specific question about Secrets Moxche Playa del Carmen?
Rosie answers from this resort’s guest reviews and our research — with quotes.
Know before you book
- Natural beach is weaker than the resort's pool product
- Service can slow down during peak periods, especially poolside or at dinner
- Prime pool chairs can become competitive
- Private events can temporarily reduce access to some pool areas
Location
Carretera Tulum - Cancún, Playa del Carmen, Quintana Roo, 77710, Mexico
View on Google Maps →What you should know
What to Know
Pitch it as a design-forward pool and dining resort, not a classic beach-first all-inclusive. Preferred Club is worth pricing, but verify accessibility and current count/access rules before publishing exact operational claims.
high confidence
What you'll enjoy
- Preferred Club payoff is unusually tangible
- Short drive to Playa del Carmen
- Strong for points travelers and adult celebrations
Heads up
- Natural beach is not the main attraction
- Restaurant, pool, and bar counts vary by counting method
- Accessibility details need direct confirmation
WATCH OUT: Seasonal heads-up
- Sargassum can affect Riviera Maya beaches seasonally, especially spring through summer
- Atlantic hurricane season runs June through November, with peak risk August through October
Plan on roughly 35 to 45 minutes from Cancun airport in lighter or normal traffic, with longer times possible. The resort sits in Corasol north of central Playa del Carmen, so Quinta Avenida is a short drive rather than a walk-out experience. Book this for pools, dining variety, design, and Preferred Club value more than for a classic beach-first stay.
Good to know
- Adults-only, so this is not a family resort
- Natural beach and ocean swimming are not the main strength; set expectations around a pool-first stay
- Preferred Club is a meaningful upgrade because of rooftop pool, Observatory dining, lounge, minibar, and concierge perks
- Most restaurants are reservation-free, but Suki hibachi, teppanyaki, and omakase require reservations
- Some specialty dining and adjoining Impression Moxche options still cost extra
- Private events or peak occupancy can affect pool-chair availability and service speed
- The resort is a short drive from Quinta Avenida, not a true downtown walk-out stay
- Accessibility details should be verified directly because public documentation is not granular
All photos
Photo: Tripadvisor
Photo: FrequentFlier392822 via Tripadvisor
Photo: 500calenm via Tripadvisor
Photo: chrisseym2022 via Tripadvisor
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What we know
Everything below comes from data we collected: here's the inventory for this resort.Updated September 2026- Photos
- 7
- Review excerpts
- 20
- Dining venues
- 11
- Menus
- Not yet collected
- Room categories
- 6
- Videos
- 3
- Editorial lenses
- 8
We aggregate. We don't trap. Verify on any of these:
Where this data comes from
We tell you what we know, and what we don't.
- Last updated
- September 8, 2026
- Sources
- Official resort siteGoogle PlacesTripadvisorDirect resort media
- Completeness
- 83%
Source collection snapshot
These collection totals can differ from the items available on this page. Video totals include screened results; the inventory above counts published tours.
- 7 photos
- 3 dining venues
- 18 videos