Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort
Puerto Morelos, MXFamily friendly
Our take
Family‑focused all‑inclusive resort with one of the largest on‑site water parks in the Caribbean
- 1,005 rooms
- 13 dining venues listed
- ~20 min from CUN
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Resort facts & overview
- Location
- Puerto Morelos, MX
- Audience
- Family friendly
- Brand
- Independent
- Rooms
- 1,005
- Dining listed
- 13 venues
- Airport
- CUN
- Transfer
- ~20 min
- Reno
- Reno 2022
Why travelers love it
“Family‑focused all‑inclusive resort with one of the largest on‑site water parks in the Caribbean”
This is a big, busy, kid-focused resort with two water parks, a lazy river, foam parties, and a dedicated kids' club that genuinely keeps families occupied all day. The flip side is its size and inconsistency — recent guests report long check-ins, upgrade upsells, and a worrying number of food-poisoning complaints, so go in with realistic expectations.
Food & drink
StrongDining spans a strong buffet and standout à la cartes like Grazie, Ma Maison, Zen, and The Cave, where the lamb shank has a cult following. Service quality is uneven at lunch, and a subset of guests report stomach illness.
high confidence
What you'll enjoy
- Grazie's ossobuco and pizza win raves
- The Cave's fall-off-the-bone lamb shank
- Zen sushi and Ma Maison consistently excellent
- Poolside food trucks and 24-hour options
Heads up
- À la carte lunches can take an hour
- Multiple reports of illness and sanitation lapses
- Buffet lines slow when kitchen is short-staffed
Dining overview
12 restaurants offering global flavors from buffet and á la carte teppanyaki, steakhouse, Italian, Mexican and international cuisines; plus 10 bars including swim‑up and beachside venues
13 documented dining venues
Zen
teppanyaki and Japanese, dinner show is the standout
Grazie
Italian trattoria
Hunter Steakhouse
grilled steaks and chops
Counts and access can vary by source and room tier.
Food & drink photos
Food & drink photos
Photo: Tripadvisor
Photo: www.royaltonresorts.com
Beach
MixedA pretty, narrow stretch of Riviera Maya sand with the seasonal sargassum you'd expect in early summer. Excursions and the pools pick up the slack when seaweed rolls in.
medium confidence
What you'll enjoy
- Attractive beach with sea views from upper floors
- Beach yoga classes on the sand
- Excursions to cleaner nearby beaches available
Heads up
- Narrow shoreline
- Sargassum common in summer months
Private Riviera Cancun beach with golden sand; drinks and service delivered to lounge chairs; non‑motorized water sports like kayaking, paddle‑boarding and snorkeling included
Photo: www.royaltonresorts.com
Pools
StandoutMultiple pools, a lazy river, swim-up bars, and swim-out suites give the pool scene real range. The main pools get crowded and water quality slips there, so the Diamond Club pool is the smart move.
high confidence
What you'll enjoy
- Slides, lazy river, and multiple pools
- Swim-up bars and swim-out Diamond Club suites
- Poolside food trucks and waiter service
- Pools are heated for cool mornings
Heads up
- Main pool gets crowded
- Water clarity slipped in main pools per some stays
Large on‑site water park with 14 monster slides, two lazy rivers and splash zones; plus multiple swimming pools
Photo: www.royaltonresorts.com
Photo: www.royaltonresorts.com
Rooms & suites
1,005 rooms1,005 modern suites with DreamBed™ mattresses, stocked minibars, 24/7 room service; Diamond Club™ suites include personal butler service and exclusive lounges
Luxury Junior Suite
The base category here. Spacious suite with a premium DreamBed mattress, sofa bed, and signature rain shower. Available in swim-out, ocean view, or oceanfront layouts — pick based on how much you care about the view.
- View:Ocean view
Includes
- +DreamBed mattress
- +sofa bed
- +signature rain shower
- +private terrace (oceanfront layout)
Luxury Junior Suite Ocean View
Junior suite variant with an ocean-view orientation rather than direct beachfront. Same in-room amenities as the base Junior Suite.
- View:Ocean view
Includes
- +DreamBed mattress
- +sofa bed
- +signature rain shower
Luxury Junior Suite Ocean Front
Junior suite with a direct oceanfront orientation and a private terrace. Best Junior Suite tier outside the Diamond Club section.
- View:Ocean view
Includes
- +private terrace
- +DreamBed mattress
- +sofa bed
- +signature rain shower
Room details here are AI-assisted, compiled from the resort's own website and public sources. Categories and names change often — confirm the exact room when you book.
Room photos
What’s included
MixedBase all-inclusive delivers solid family value, but the real experience lives inside the Diamond Club upgrade, and aggressive upsells plus a nearly worthless resort credit sour the math for some.
high confidence
What you'll enjoy
- Diamond Club upgrade widely called worth it
- Buffet quality beats peer resorts
- Wedding groups get strong dedicated service
Heads up
- $300 resort credit is coupons totaling ~$25 in value
- Extras like cabanas and photos priced high
- Day-pass pricing considered steep
Package inclusions and upgrade access have not been collected yet. Confirm them for your room and dates when booking.
Amenities & activities
Couples
Good fitWeddings and honeymoons land beautifully here thanks to strong Diamond Club butlers and dedicated wedding coordinators, though the lively family scene means you'll want an adults-only pool or swim-out suite for romance.
high confidence
What you'll enjoy
- Popular for destination weddings
- Diamond Club butlers plan private dinners
- Swim-out suites with hot tubs
- Yoga on the beach and spa hydrotherapy
Heads up
- Family energy and waterpark noise everywhere
- Quiet requires paying up for Diamond Club
Families
IdealOne of the Riviera's biggest on-site waterparks, a beloved kids club, and a Vibe entertainment team make this a top-tier family pick. The property is huge, so expect to walk.
high confidence
What you'll enjoy
- Massive waterpark with slides and lazy river
- Kids club with arts, crafts, arcade, playground
- Vibe Team entertainers adored by kids
- Adjoining rooms and toddler accommodations easy
Heads up
- Sprawling layout takes a day to learn
- Some scheduled kids activities default to movies
Peace & Quiet
MixedThis is a lively, waterpark-driven resort where sound carries through concrete corridors and dance-club bass. Quiet pockets exist near the Diamond Club pool and adult areas, but you have to seek them out.
high confidence
What you'll enjoy
- Diamond Club pool areas noticeably calmer
- Beach yoga and spa offer peaceful breaks
- Quiet food spot appreciated by adults
Heads up
- Concrete corridors transmit hallway noise
- Bass from dance venues audible in rooms
- Main pool gets crowded and loud
Massive water park, Kids Club, spa, fitness center with classes, non‑motorized watersports, nightly entertainment, Game Up hub (laser tag, bowling, trampoline park for an extra fee)
Water sports included
- non-motorized water sports
- kayaking
- snorkeling gear
- paddleboarding
Resort amenities
Spa, gym & activity photos
Photo: www.royaltonresorts.com
What guests say
High confidence996 reviews · through Nov 2026
Read all reviews on TripAdvisor ↗Google ↗
Based on older reviews
Recurring complaints
No recurring complaint theme found in the reviews analyzed.
Best suited for
What past guests say
“the face paint lady - ivonne vide team was lovely! and i like my room, the pool is great and the rio”
★★★★★
“Ivonne vide team . Loved face painting. Room is good, food is great. Entertainment group is great and pools were good.”
★★★★★
“Ivonne in the B team did an amazing job on my daughter’s face painting. The hibachi was really good. We are enjoying our time here so far.”
★★★★★
“Miguel and the staff at the smoke restaurant we absolutely fabulous...they made our mom very happy with a birthday celebration and they were so friendly and attentive..thank you so much”
★★★★★
“Second time in Mexico and this hotel has been fantastic. The room is amazing, facilities excellent and the staff are very helpful. Ivonne from the entertainment team has been great with the kids and both my girls have loved all the activities.”
★★★★★
Latest reviews from Tripadvisor
Loaded live from Tripadvisor when you ask — the newest reviews and the current rating.
Ratings breakdown
Read all reviews on Google (5,202) ↗
Ask Rosie
Have a specific question about Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?
Rosie answers from this resort’s guest reviews and our research — with quotes.
Know before you book
- repeated food-poisoning complaints
- very slow, disorganized check-in
- aggressive upselling and timeshare pitches
- noise transmits through concrete corridors
What you should know
What to Know
Book restaurant reservations in advance and expect an aggressive Prime Travelers Club timeshare pitch that can eat half a day. Diamond Club unlocks the resort's best version, but the property is enormous and noise travels.
high confidence
What you'll enjoy
- Butlers handle reservations and logistics for Diamond Club
- Close to Cancun airport
- Rooms cleaned twice daily
- Halal and dietary needs accommodated by chef
Heads up
- High-pressure timeshare presentation is relentless
- Concrete corridors make hallway noise unavoidable
- Reports of illness clusters and sanitation gaps
- Resort credit is largely marketing coupons
WATCH OUT: Seasonal heads-up
- Sargassum seaweed is common April through August along the Riviera Maya and can affect the beach despite daily cleanup
- Hurricane season runs June through November, with peak risk in September and October
- Pool and lazy river water can feel cold in December through February
Game Up attractions require age/height minimums and may cost extra; non-motorized watersports are included
Good to know
- Two on-site water parks plus a lazy river make this one of the most kid-friendly resorts in the Riviera Maya
- Multiple recent reviews report illness outbreaks — bring hand sanitizer and be cautious with buffet food that isn't piping hot
- Expect a long check-in and a hard sell for room upgrades or a timeshare-style presentation
- Diamond Club upgrade adds butler service, a private beach area, and access to premium à la carte restaurants
- Interior corridors carry sound — request a room away from the entertainment plaza if you're a light sleeper
All photos
Photo: www.royaltonresorts.com
Photo: Tripadvisor
Photo: www.royaltonresorts.com
Photo: www.royaltonresorts.com
Ready?
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What we know
Everything below comes from data we collected: here's the inventory for this resort.Updated August 2026- Photos
- 177
- Review excerpts
- 20
- Dining venues
- 13
- Menus
- Not yet collected
- Room categories
- 12
- Videos
- 1
- Editorial lenses
- 8
We aggregate. We don't trap. Verify on any of these:
Where this data comes from
We tell you what we know, and what we don't.
- Last updated
- August 4, 2026
- Sources
- Official resort siteGoogle PlacesTripadvisorDirect resort media
- Completeness
- 83%
Source collection snapshot
These collection totals can differ from the items available on this page. Video totals include screened results; the inventory above counts published tours.
- 156 photos
- 39 dining venues
- 23 videos