Princess - Grand Sunset Princess
Riviera Maya, MXAll travelers
Our take
Renovated 5‑star family resort on a white‑sand beach just minutes from Playa del Carmen
- 674 rooms
- ~40 min from CUN
No ResortFinder markup. We just do the work.
Resort facts & overview
- Location
- Riviera Maya, MX
- Audience
- All travelers
- Brand
- Independent
- Rooms
- 674
- Dining listed
- -
- Airport
- CUN
- Transfer
- ~40 min
Why travelers love it
“Renovated 5‑star family resort on a white‑sand beach just minutes from Playa del Carmen”
Guests appreciate the large number of pools, family‑focused entertainment, and recently renovated rooms. Many praise the resort’s lush landscaping and active atmosphere.
Food & drink
StrongPost-renovation restaurants are a genuine strength, with standouts at the Brazilian Sumauma, teppanyaki, Italian, and steakhouse, plus a buffet that pleases most palates. Rigid reservation policies and a few food-safety complaints are the wrinkles.
high confidence
What you'll enjoy
- Sumauma Brazilian and teppanyaki draw raves
- Seven à la carte venues plus solid buffet
- App-based booking works smoothly
- Strong drinks and attentive bar service
Heads up
- Reservation policy is strictly enforced, no grace period
- Mexican buffet options feel repetitive
- Isolated food-poisoning complaint from one large group
Dining overview
Two buffets and seven à‑la‑carte restaurants offering international, Mexican, Italian, Swiss and other cuisines, plus multiple bars including a 24‑hour Sports Bar.
Beach
MixedA pretty stretch of Riviera Maya coastline that lives and dies by the sargassum forecast, with crews working hard but sometimes losing the battle. When the seaweed clears, the beach bar and free loungers make for lovely days; when it doesn't, the pools carry the trip.
high confidence
What you'll enjoy
- Beach bar and free loungers/towels
- Crews clean sargassum daily
- Platinum beach zone is more spacious
- Short walk from rooms to sand
Heads up
- Sargassum can be heavy, 50+ feet wide at worst
- Cleaning machine breakdowns leave manual crews overwhelmed
- Loungers packed tightly in some sections
White‑sand beach with chairs and palapas, but parts are rocky or eroded and frequent seaweed (sargassum) can make swimming difficult.
Pools
StrongThree distinct pools, including a lively tequila swim-up, a kids pool, and calmer options, keep everyone happy and are the reliable fallback when the beach has seaweed. Service at the swim-up bars is a genuine highlight.
high confidence
What you'll enjoy
- Three pools with distinct vibes
- Diego and Orlando at swim-up bar are legendary
- Foam parties and animation by the party pool
- Consistently clean and well-staffed
Heads up
- Loungers get scarce at prime hours
Multiple pools across the property including children’s pools, exclusive Platinum and Family Club pools, some with Jacuzzis and swim‑up access—ideal for families and groups.
Rooms & suites
674 roomsApproximately 674 all‑suite rooms, from Deluxe Junior Suites (some with swim‑out access) to Platinum Suites, Laguna Villa Suites, and Master Suites with terraces and hot tubs, many recently renovated.
Room details here are AI-assisted, compiled from the resort's own website and public sources. Categories and names change often — confirm the exact room when you book.
What’s included
MixedWhen the resort delivers, it feels like a genuine 5-star renovation at a mid-market price; when it stumbles on Platinum upsells, closed sections, or upcharges, guests feel nickel-and-dimed. Manage expectations on the Platinum tier and it holds up.
high confidence
What you'll enjoy
- Renovated rooms feel modern and premium
- Free low-cost shuttle into Playa del Carmen
- Repeat guests on their third-plus visit
- Strong food and pool experience for the price
Heads up
- Platinum benefits inconsistently honored
- Premium liquor and prime dining times cost extra
- Ongoing Riviera-side construction wasn't disclosed to all
- Spa pricing shocks at checkout
Package inclusions and upgrade access have not been collected yet. Confirm them for your room and dates when booking.
Amenities & activities
Couples
StretchFine for a laid-back couples trip, especially in the Platinum section, but not a dedicated romance property and honeymoon handling has misfired for some. Expect a mixed-crowd resort rather than an adults-only sanctuary.
high confidence
What you'll enjoy
- Platinum swim-out junior suites with jacuzzi balconies
- Quiet-yet-active grounds with wildlife and gardens
- Repeat honeymooners praise the vibe
Heads up
- Honeymoon package delivery has slipped for some
- Adults-only bookings landed in family sections
- Not a couples-first resort
Families
Good fitA clear family win after the renovation, with a new water park, kids pool, multiple pools, and a shuttle that saves little legs on a big property. Bring shower shelves and pack patience for the à la carte booking rules.
high confidence
What you'll enjoy
- New water slides and children's water park
- Dedicated kids pool always well maintained
- Golf-buggy shuttle across the large property
- Wildlife (deer, coatis, iguanas) delights kids
Heads up
- Strict restaurant reservation times can clash with kid schedules
- Family Club section still under construction for some stays
Peace & Quiet
StrongThe grounds are lush, expansive, and genuinely peaceful, with pockets of party energy around the main pool if you want them. Easy to find your own corner among the gardens and wildlife.
high confidence
What you'll enjoy
- Sprawling gardens with roaming wildlife
- Quiet corners separate from party pool
- Platinum beach area is calmer
- Morning walks feel like a nature preserve
Heads up
- Main buffet gets cafeteria-loud at peak
- Beach music and animation hit-or-miss
Full spa, fitness centre, multiple sports courts (tennis, paddle, basketball), kids‑club, game room, theater shows, water sports centre, disco lounge and business/meeting facilities.
What guests say
High confidence214 reviews · through Nov 2026
Read all reviews on TripAdvisor ↗Google ↗
Guests praise the service, food and dining, rooms, and pool, while complaining about the check-in experience, value for money, and beach, and noting construction and seaweed as watch-outs, with the resort described as best for foodies, pool people, quiet relaxation, families, and nightlife.
Consistently praised
Recurring complaints
Watch-outs (recent)
Best suited for
What past guests say
“We visited Grand Sunset Princess as part of a family reunion involving five families. We chose this resort for its family-friendly atmosphere.<br><br>First impressions were excellent! The resort is massive, beautifully maintained, and absolutely pristine. The grounds are immaculate, and the rooms are spacious and well appointed. Full credit to the housekeeping and maintenance teams.<br><br>However, service and organization could definitely use improvement. Both check-in and checkout took far...”
★★☆☆☆
“Check in is a pain. Other than that, everything else was great. Food isn’t the best but they had a few really good options. Service was attentive but not suffocating. Clean resort and rooms. Love the taxi options as well. Make sure to reserve a spot at the specialty restaurants early. La Hacienda is a must.”
★★★★☆
★★★★☆
“10 out of 10”
★★★★★
“Very Disappointing Experience – Grand Sunset Princess Resort<br><br>Honestly, this has been one of the most disappointing resort experiences I've ever had.<br><br>First of all, the resort is extremely crowded. The majority of guests seem to be Mexican, and I genuinely wasn't sure if this resort primarily caters to the local market because of how busy it was. The overcrowding really takes away from the vacation experience.<br><br>The beach water was not particularly clean, and the food was...”
★☆☆☆☆
Latest reviews from Tripadvisor
Loaded live from Tripadvisor when you ask — the newest reviews and the current rating.
Read all reviews on Google (10,484) ↗
Ask Rosie
Have a specific question about Princess - Grand Sunset Princess?
Rosie answers from this resort’s guest reviews and our research — with quotes.
Know before you book
- Beach often affected by seaweed and erosion
- Inconsistent dining reservation process and crowded specialty restaurants
- Renovation work occasionally impacts guest experience
- Sargassum can be heavy, 50+ feet wide at worst
What you should know
What to Know
Book à la carte restaurants early through the app and arrive on time, because the kitchen locks out latecomers even by a minute. Parts of the sister Riviera side remain under renovation, and Platinum perks vary by staff member.
high confidence
What you'll enjoy
- App makes à la carte booking easy
- Free golf-buggy shuttle across the large grounds
- Cheap shuttle into Playa del Carmen
- Recent renovations to rooms and restaurants
Heads up
- 1-minute late = no entry at some restaurants
- Prime dining times (6-8pm) may require a $150 wine purchase
- Showers lack shelves, bring a caddy
- Platinum welcome amenities sometimes go undelivered
Check-in starts at 3 PM and check-out is by 12 PM (noon). Free basic Wi-Fi is available for all guests, with the strongest signal in the lobbies and rooms. Access to exclusive facilities, like the Platinum Lounge and a private beach area, requires booking a Platinum-category room.
All photos
Photo: Tripadvisor
Photo: Tripadvisor
Photo: Tripadvisor
Photo: Tripadvisor
Ready?
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What we know
Everything below comes from data we collected: here's the inventory for this resort.Updated October 2026- Photos
- 5
- Review excerpts
- 20
- Dining venues
- Not yet collected
- Menus
- Not yet collected
- Room categories
- Not yet collected
- Videos
- 3
- Editorial lenses
- 8
We aggregate. We don't trap. Verify on any of these:
Where this data comes from
We tell you what we know, and what we don't.
- Last updated
- October 20, 2026
- Sources
- Google PlacesDirect resort media
- Completeness
- 50%
Source collection snapshot
These collection totals can differ from the items available on this page. Video totals include screened results; the inventory above counts published tours.
- 5 photos
- 30 videos
Still verifying dining, menus, rooms. If something looks thin, ask Rosie or ask our booking team and they can usually fill in the gaps.