Princess - Grand Riviera Princess All Suites
Riviera Maya, MXAll travelers
Guests praise the long stretch of white‑sand beach and well‑maintained grounds with numerous pools.
- 674 rooms
- 13 dining venues listed
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Resort facts & overview
- Location
- Riviera Maya, MX
- Audience
- All travelers
- Brand
- Independent
- Rooms
- 674
- Dining listed
- 13 venues
Why travelers love it
Guests praise the long stretch of white‑sand beach and well‑maintained grounds with numerous pools. They also note a wide variety of restaurants and swim‑up bars that keep the atmosphere lively.
Food & drink
StrongNewly renovated buffets and à la carte venues deliver above-average variety, with the Italian, Teppanyaki, and La Hacienda earning repeat visits. Book à la carte three days out on the app to avoid frustration.
high confidence
What you'll enjoy
- Italian (Mama Mia) and Teppanyaki standouts
- Ice cream parlour is a family hit
- Premium liquor at pool bars
- Buffet variety improved post-renovation
Heads up
- À la carte requires advance booking via app
- Buffet stockouts reported (buns, tortillas, chips)
- Restaurant service can feel rushed or inattentive
13 documented dining venues
La Tortuga Buffet
Negresco Buffet
Riviera Buffet
Counts and access can vary by source and room tier.
Food & drink photos
Food & drink photos
Photo: Tripadvisor
Beach
WeakThe beach is the property's biggest liability right now: heavy sargassum has made stretches unswimmable and smelly, with rocks complicating entry when it's clearer. Come for the pools, not the ocean.
high confidence
What you'll enjoy
- Wide beach when clear
- Staff rake seaweed daily
- Platinum section sits closest to sand
Heads up
- Heavy sargassum through spring and summer
- Rocky patches make walking difficult
- Some guests relocated entirely due to smell
Detailed beach reporting coming soon.
Pools
StandoutPools are the star: multiple large pools, swim-up bars serving premium spirits, and swim-out room access get near-universal praise. This is where you'll spend your days.
high confidence
What you'll enjoy
- Many pools across the property
- Swim-up bars with premium liquor
- Swim-out ground-floor suites
- Adults-only Platinum pool option
Heads up
- Platinum pool feels small for its guest count
- Some pool bars closed during renovation
Twelve pools across the grounds including quieter adult‑only options and lively main pool with swim‑up bars.
Rooms & suites
674 roomsRoom categories
- Junior Suite
- Deluxe Junior Suite
- Deluxe Junior Suite Swim‑Out
- Laguna Villa Suite
- Platinum Suite
Room details here are AI-assisted, compiled from the resort's own website and public sources. Categories and names change often — confirm the exact room when you book.
What’s included
MixedWhen everything is open and the sargassum cooperates, the price-to-quality ratio feels strong for a four-star family-friendly all-inclusive. Right now, ongoing renovations and Platinum upsell gaps have soured recent value perception.
high confidence
What you'll enjoy
- Renovated rooms feel above tier
- Extensive food and pool inclusions
- Repeat guests return multiple times
Heads up
- Platinum upgrade doesn't deliver promised exclusivity
- Full price charged during partial closures
- Aggressive Royal Holidays timeshare pitch
- Reports of theft from rooms and safes
Package inclusions and upgrade access have not been collected yet. Confirm them for your room and dates when booking.
Amenities & activities
Couples
Good fitSwim-up suites and lush grounds make this a romantic pick for honeymooners and anniversaries, especially on the Platinum adults side. Just know the ongoing renovation and beach seaweed can dent the mood.
high confidence
What you'll enjoy
- Swim-out ground-floor rooms feel indulgent
- Adults-only Platinum section available
- Themed nights and fire shows for date nights
- Wedding groups regularly hosted
Heads up
- Sargassum can spoil beach walks
- Construction noise on parts of the property
Families
Good fitA genuinely kid-forward layout with a new pirate-ship water park, quieter family pools, and dairy-free treats at the ice cream shop. Verify which kids features are open before booking during renovation phases.
high confidence
What you'll enjoy
- New water park with pirate ship
- Multiple pools for different ages
- Kid-friendly buffet options and ice cream shop
- Wildlife (coatis, deer) delights children
Heads up
- Some kids features closed during renovation
- Sprawling property tough with strollers or mobility issues
Peace & Quiet
MixedThe sheer size means you can find calm corners by the quieter pools or gardens, but active renovation zones and entertainment areas break the peace elsewhere. Location choice matters.
medium confidence
What you'll enjoy
- Lush gardens with wildlife
- Quieter family pools away from main areas
- Sunrise beach yoga on offer
Heads up
- All-day construction noise in unfinished sections
- Crowded main pool areas
- Party-style entertainment at night
Multiple restaurants and bars, full‑service spa, fitness center, kids and teen clubs, supervised activities, water sports, evening entertainment, disco.
What guests say
High confidence230 reviews · through Nov 2026
Read all reviews on TripAdvisor ↗Google ↗
Guests praise the service, food and dining, pool, and entertainment and say the resort suits foodies, pool people, couples, families, and nightlife, while some complain about value for money and drinks and bar and note construction as a watch-out.
Consistently praised
Recurring complaints
Watch-outs (recent)
Best suited for
What past guests say
“Was a fortnights holiday in Oct 26, we have been to this hotel before 7yrs ago and it doesn’t fail to impress. The rooms have been updated and look really impressive the pools and grounds are very clean and tidy and well thought out with a few swim up bars and snack areas and plenty to see and do and if wildlife is your thing then you have scored here as there are all types of animals running around the grounds ie deer, Mexican raccoons, monkeys and many more which are all wild and lovely to...”
★★★★★
★★★★★
“The worst hotel in the Riviera Maya! The staff are rude, they don't respect the established schedules, and the service is terrible. Do not waste your money at this hotel. It's a complete waste of money!”
★☆☆☆☆
“Overall, the facilities are spectacular, though there are many areas for improvement. The male drivers of the internal shuttle are unfriendly and unresponsive, with the exception of Mireya, an excellent and very helpful woman. The concierge at the Yucatán Lobby was unhelpful; we had a person with a disability, and they wouldn't allow any transportation other than the hotel's to enter the hotel. However, the overall experience—food, facilities, and amenities—was fantastic. A truly beautiful...”
★★★★☆
“It provided us with a wonderful experience, starting with its fully equipped rooms with comfortable details, continuing with a wide variety of services and activities, as well as beach access. The dining options are varied and of high quality, offering restaurants from different parts of the world. The all-inclusive option is a great advantage, especially for those who enjoy a drink. They also have the thoughtful touch of allowing you to use the facilities after checking out of your room,...”
★★★★★
Latest reviews from Tripadvisor
Loaded live from Tripadvisor when you ask — the newest reviews and the current rating.
Read all reviews on Google (11,448) ↗
Ask Rosie
Have a specific question about Princess - Grand Riviera Princess All Suites?
Rosie answers from this resort’s guest reviews and our research — with quotes.
Know before you book
- Buffet restaurants receive mixed reviews
- Service to rooms can be slow sometimes
- Heavy sargassum through spring and summer
- Rocky patches make walking difficult
What you should know
What to Know
An active renovation is reshaping large sections of the resort, and the Royal Holidays timeshare desk is persistent. Book à la carte restaurants via the app three days ahead, and secure valuables carefully.
high confidence
What you'll enjoy
- App lets you book à la carte three days out
- Shuttle runs to Playa del Carmen
- Wildlife roams the grounds freely
- Recently renovated rooms are stunning
Heads up
- Active construction on parts of property
- Royal Holidays sales pitch is aggressive
- Theft complaints from rooms and safes
- Platinum tier benefits inconsistently honored
- Sprawling layout with limited signage
Buffet and a la carte meals require advance reservations. The resort is sprawling—use trolleys to avoid long walks.
All photos
Photo: Tripadvisor
Photo: Tripadvisor
Photo: Tripadvisor
Photo: Tripadvisor
Photo: Tripadvisor
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What we know
Everything below comes from data we collected: here's the inventory for this resort.Updated July 2026- Photos
- 5
- Review excerpts
- 20
- Dining venues
- 13
- Menus
- Not yet collected
- Room categories
- Not yet collected
- Videos
- 1
- Editorial lenses
- 8
We aggregate. We don't trap. Verify on any of these:
Where this data comes from
We tell you what we know, and what we don't.
- Last updated
- July 18, 2026
- Sources
- Google PlacesDirect resort media
- Completeness
- 83%
Source collection snapshot
These collection totals can differ from the items available on this page. Video totals include screened results; the inventory above counts published tours.
- 5 photos
- 1 video