Moon Palace Jamaica
Ocho Rios, JMFamily friendly
Our take
Big-scale Ocho Rios playground with a FlowRider and Jamaica's largest spa
- 731 rooms
- 5 dining venues listed
- ~90 min from MBJ
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Resort facts & overview
- Location
- Ocho Rios, JM
- Audience
- Family friendly
- Brand
- Palace Resorts
- Rooms
- 731
- Dining listed
- 5 venues
- Airport
- MBJ
- Transfer
- ~90 min
Why travelers love it
“Big-scale Ocho Rios playground with a FlowRider and Jamaica's largest spa”
This is one of the largest, most amenity-packed family resorts in Jamaica, with a FlowRider wave simulator, a giant playroom for kids, a teen lounge, and the biggest spa on the island. The scale means lots of dining variety and nightly entertainment, though it also means crowds and a resort-bus-sized footprint to navigate.
Food & drink
StrongRestaurant variety impresses across Momo, Agra, and the hibachi at SB, with kitchens accommodating allergies on request. Buffet is solid but a few find the flavors salt-heavy and repetitive across meals.
high confidence
What you'll enjoy
- Momo and Agra draw repeat praise
- SB hibachi seasoned and memorable
- No upcharge on specialty restaurants
- 24-hour room service and coffee bar
Heads up
- Buffet dishes can be over-salted
- Lunch and dinner menus repeat
Dining overview
Multiple dining venues including Pier 8 (Jamaican cuisine), Jerk Hut beachside, Momo (Asian hibachi), and international buffet; all‑inclusive includes fine dining, snacks, 24‑hour room service and premium drinks.
5 documented dining venues
Pier 8
overwater seafood restaurant, widely praised by guests
Jerk Hut
casual Jamaican jerk station near the beach
Momo
Asian/Pan-Asian with sushi
Counts and access can vary by source and room tier.
Food & drink photos
Food & drink photos
Photo: Tripadvisor
Beach
StrongSoft sand, clear water, and no seaweed the day you arrive, with water sports right on the beach. The bay setting means less ocean breeze and an industrial view across the water.
high confidence
What you'll enjoy
- Super soft sand and clear water
- No sargassum reported
- Free non-motorized water sports
- Beach servers bring drinks and patties
Heads up
- Bay location limits ocean breeze
- Industrial view across the bay
- One report of vendors entering the swim area
The resort fronts a long stretch of Caribbean coastline with calm, swimmable water protected by reef, though the beach itself is on the narrower side and the sand is a mix of imported and natural — not the powdery white of Negril. Most guests split their time between the sand and the pools.
Pools
StandoutFive pools, a swim-up bar scene that becomes the trip highlight for many, and pool concierges who learn your drink order by day two. The FlowRider wave pool is the signature amenity.
high confidence
What you'll enjoy
- Five pools including adults-only
- Swim-up bar staff remember your preferences
- FlowRider surf wave on property
- Pool concierges check in constantly
Four large outdoor pools with swim‑up bar, water‑park area for kids including FlowRider® surf simulator and waterslide, hot tubs and cabanas.
Photo: Tripadvisor
Photo: Tripadvisor
Rooms & suites
731 roomsAll 700+ rooms are suites with ocean or partial-ocean views, private balconies, double whirlpool tubs, and 24-hour room service. Upgrading to a Preferred Club or higher floor gets you better views and access to the members-only areas.
Deluxe Resort View
Entry-level suite category with a view across the resort grounds rather than the ocean. Comes with the standard Moon Palace setup: double whirlpool tub, private balcony, and 24-hour room service.
- View:Resort view
- Sleeps:4 guests
Includes
- +double whirlpool tub
- +private balcony
- +24-hour room service
- +minibar
Deluxe Resort View with Balcony
Same resort-view layout as the base Deluxe but with a more usable furnished balcony. A small step up if you want outdoor space without paying for an ocean view.
- View:Resort view
- Sleeps:4 guests
Includes
- +furnished private balcony
- +double whirlpool tub
- +24-hour room service
Deluxe Ocean View
The first category with an actual ocean view, ranging from partial to full depending on floor and building. Worth the upgrade over the resort-view rooms if the water matters to you.
- View:Ocean view
- Sleeps:4 guests
Includes
- +ocean-view balcony
- +double whirlpool tub
- +24-hour room service
Room details here are AI-assisted, compiled from the resort's own website and public sources. Categories and names change often — confirm the exact room when you book.
Room photos
Photo: Tripadvisor
What’s included
MixedWhen the family amenities and restaurants click, it feels worth every penny; when rooms disappoint or comparisons to nearby Iberostar and RIU creep in, the price stings. Expect a premium sticker that you have to earn back through the experiences.
high confidence
What you'll enjoy
- Specialty restaurants included at no extra cost
- Free water sports and activities
- Family amenities justify the spend
- Key-tag entry and clean grounds
Heads up
- Rooms feel dated versus the price
- Some find variety limited for a 5-star
- Nearby competitors offer better value for some
Package inclusions and upgrade access have not been collected yet. Confirm them for your room and dates when booking.
Amenities & activities
Couples
StretchWeddings and honeymoons are a headline use case, and swim-up bars plus attentive service deliver the romance, but multiple couples have walked away from wedding-planning failures and heartbreak. Come for the honeymoon, be cautious about booking the ceremony here.
high confidence
What you'll enjoy
- Popular honeymoon and wedding venue
- Fun swim-up bar scene for two
- Complimentary spa touches for honeymooners
- Executive suite and room service upgrades
Heads up
- Wedding planning communication has failed guests
- Nightly wedding music can invade room views
- Not an intimate adults-only escape
Families
IdealA genuine kid and teen playground, with the FlowRider surf wave, water sports, and an entertainment team that keeps every age engaged. Parents consistently call it the best family vacation they have taken.
high confidence
What you'll enjoy
- FlowRider surf wave is a hit
- Wired teen lounge keeps older kids busy
- Entertainment crew engages every age
- Poolside servers dote on families
Heads up
- One incident of off-property harassment in the water reported
- Late wedding music can disturb kid bedtimes
Peace & Quiet
WeakThis is a lively, event-driven resort where weddings and pool entertainment run loud into the night. Light sleepers and anyone chasing calm should look elsewhere.
high confidence
What you'll enjoy
- Adults-only pool area available
- O Spa delivers a genuine retreat
- Executive suites report comfortable sleep
Heads up
- Wedding music blasts until 11pm most nights
- Loud music reported into early morning hours
- Walk-out suites face the wedding lawn
The standout is the FlowRider wave simulator, paired with Jamaica's largest spa (O Spa), a state-of-the-art kids' Playroom, a dedicated Teen Lounge, an arcade, fitness center, nightclub, and full evening entertainment. There's enough on-property to fill a week without leaving.
Water sports included
- snorkeling
- kayaking
- paddleboarding
- FlowRider wave simulator
- non-motorized water sports
Resort amenities
What guests say
High confidence279 reviews · through Nov 2026
Read all reviews on TripAdvisor ↗Google ↗
Consistently praised
Recurring complaints
Watch-outs (recent)
Best suited for
What past guests say
“This review is solely in regard to the absolute disrespect shown to your customers demonstrated by the absolutely unreasonable pricing of medication in the gift shop.<br><br>This is beyond price gouging, this is completely taking advantage of your customers. Nobody is buying medication on vacation for fun. To charge a 400% mark up just because you know this is a lot of people’s only option is insane, and shows complete disregard for the people giving you their business. $27.60 USD for a 24...”
★★☆☆☆
“This hotel is not 5star,staff appear friendly to scam tourist out of their hard earned money to become a elite member Travelers beware, run whenever you are approached to be a member it's a scam .they upgrade my room without any explanation and they do not let me know when policing and forcing me to be a member that there's a 5 days period in which I can cancel. Once the paper is put in front of you and they say sign.they refused to refund. Beware of this hotel. All they care about is to...”
★★☆☆☆
“We absolutely love this hotel. Beautiful location and the warmest and most fantastic staff! Lorraine is a fantastic bar server who will look after you so wonderfully… we adore her! Restaurants are fantastic! We definitely recommend the Indian restaurant Jarrel was a very professional and friendly waiter. But to be honest all of the staff from reception to the gardeners are all such wonderful people and so helpful and friendly! This place is an unforgettable holiday and we will be back x”
★★★★★
“Moon Palace is the ultimate destination for a luxurious stay. From the impeccable towel service to the delightful mimosas, every aspect of your experience is designed to pamper and delight. The spacious rooms and balconies offer breathtaking ocean views, creating a serene and relaxing atmosphere. Beyond the hotel grounds, you’ll find a variety of stores and restaurants catering to all your culinary preferences. And let’s not forget the all-inclusive package, which includes unlimited access...”
★★★★★
“It was ok”
★☆☆☆☆
Latest reviews from Tripadvisor
Loaded live from Tripadvisor when you ask — the newest reviews and the current rating.
Ratings breakdown
Read all reviews on Google (6,667) ↗
Ask Rosie
Have a specific question about Moon Palace Jamaica?
Rosie answers from this resort’s guest reviews and our research — with quotes.
Know before you book
- Aggressive timeshare/membership sales pressure
- Occasional room key and maintenance hiccups at check-in
- King-bed guarantees require an upgrade fee that isn't obvious at booking
- Resort excursions are pricier and less flexible than booking with outside tour operators
What you should know
What to Know
Expect a 90-minute-plus transfer from Montego Bay, a member-tour pitch that can turn pushy, and fine print on promotions like airport transfers. Weddings are constant, so request a room away from the ceremony lawn if you want sleep.
high confidence
What you'll enjoy
- Specialty restaurants included, no fee
- Walkable to Ocho Rios town for authentic Jamaica
- 24-hour room service and coffee bar
Heads up
- Nearly 2 hours from Montego Bay airport
- Palace Members timeshare tour can get aggressive
- Double credit card charges and refund disputes reported
- Advertised free transfers had UK-only fine print
- Some construction on property
WATCH OUT: Seasonal heads-up
- Atlantic hurricane season runs June through November, with peak risk August–October
- North-coast Jamaica sees heavier rain in October and November
Free shared airport transfers from Montego Bay are typically included, but plan for roughly 90 minutes each way on the north-coast highway. Be ready for a hard-sell timeshare/membership pitch early in your stay — politely decline if you're not interested. Tipping isn't required but is appreciated, and US dollars are accepted everywhere on property.
All photos
Photo: Tripadvisor
Photo: Tripadvisor
Photo: Tripadvisor
Photo: Tripadvisor
Ready?
No ResortFinder markup. We just do the work.
What we know
Everything below comes from data we collected: here's the inventory for this resort.Updated September 2026- Photos
- 5
- Review excerpts
- 20
- Dining venues
- 5
- Menus
- Not yet collected
- Room categories
- 10
- Videos
- 3
- Editorial lenses
- 8
We aggregate. We don't trap. Verify on any of these:
Where this data comes from
We tell you what we know, and what we don't.
- Last updated
- September 19, 2026
- Sources
- Official resort siteGoogle PlacesTripadvisorDirect resort media
- Completeness
- 83%
Source collection snapshot
These collection totals can differ from the items available on this page. Video totals include screened results; the inventory above counts published tours.
- 5 photos
- 33 videos