Hotel Xcaret
Riviera Maya, MXAll travelers
Our take
All‑ages luxury resort integrated with nature and cultural immersion under an All‑Fun Inclusive™ model
- 1,800 rooms
No ResortFinder markup. We just do the work.
Resort facts & overview
- Location
- Riviera Maya, MX
- Audience
- All travelers
- Brand
- Independent
- Rooms
- 1,800
- Dining listed
- -
All‑ages luxury resort integrated with nature and cultural immersion under an All‑Fun Inclusive™ model
Food & drink
StrongCuisine is a genuine highlight, with standout venues like Chi, Fuego, Xaak, and the Casa Sol rooftop delivering ceviches, quesadillas, and varied menus across dozens of restaurants. A minority report mediocre meals or rushed pacing, and one anniversary dinner at Xaak went badly wrong.
high confidence
What you'll enjoy
- Chi, Fuego, Arribabaja consistently praised
- Rooftop Casa Sol ceviches and quesadillas
- Endless buffets plus ice cream shops
- Included drinks at many bars
Heads up
- Room service unreliable, items often unavailable
- Sunday brunch communication issues
- One serious foodborne illness complaint at Xaak
Dining overview
About 20 restaurants offering diverse Mexican and international cuisine by a Culinary Collective of celebrity chefs; buffet and a la carte options included.
Beach
MixedThe beach and bay are pleasant additions rather than the main draw; the property's pools, rivers, and cenotes steal the spotlight.
low confidence
What you'll enjoy
- Bay swimming areas praised
- Clean, well-maintained shoreline
- Scenic coastal views
Heads up
- Not a headline sandy beach
- Sargassum risk typical of Riviera Maya
Beach is small and rocky, not ideal for swimming or snorkeling. Resort compensates with rivers, inlets, sandy lagoon areas and numerous pools instead.
Pools
StandoutPools are a genuine highlight: rooftop Casa Sol with a DJ, water-slide pools, and river-style channels wind through the property. Poolside service, especially from Anallely, is repeatedly singled out as the best part of the stay.
high confidence
What you'll enjoy
- Rooftop Casa Sol pool with DJ
- Water slides and toboganes pool
- Loungers findable even at peak
- Standout poolside servers (Anallely, Karla)
Heads up
- Slide staff can be inflexible on rules
- Main kids slide out of service during renovation
Features numerous pools, including rooftop pools and swim-up suites, as well as natural rivers and inlets. The resort has at least one swim-up bar.
Rooms & suites
1,800 roomsAll‑View suites (1,800 total), including Junior, Swim‑Up, Master categories with features like butler service, private pool access, stone tubs, and rooftop lounges depending on category.
Room details here are AI-assisted, compiled from the resort's own website and public sources. Categories and names change often — confirm the exact room when you book.
What’s included
MixedWhen it works, All-Fun Inclusive (rooms, food, drinks, transport, and park entry) is genuinely rare and worth the sticker. When service breaks down, the same price tag feels like a scam, and post-expansion the ratio has slipped for repeat visitors.
high confidence
What you'll enjoy
- Park entry bundled into rate
- Airport transfers and drinks included
- Costco Travel packages ease the sting
- Butler-suite tier delivers on premium promise
Heads up
- Extremely expensive when service falters
- Second-visit guests report drop from 5-star to 4-star feel
- Photo package and add-on billing disputes
Package inclusions and upgrade access have not been collected yet. Confirm them for your room and dates when booking.
Amenities & activities
Couples
Good fitAdults-only Casa Fuego with butler service is a romantic anchor, popular for anniversaries and honeymoons. But the sheer scale of the resort and reports of children slipping into 'exclusive' zones dilute the intimate feel.
high confidence
What you'll enjoy
- Adults-only Casa Fuego section
- Butler service (Alejandro, Julieta, Juan Pablo praised)
- River-jump suites and rooftop pools
- Anniversary and wedding-group friendly
Heads up
- Casa Fuego exclusivity not always enforced
- Massive property can feel impersonal
- Timeshare pitch intrudes on romance
Families
Good fitMulti-generational groups thrive here thanks to included park access, water slides, and multiple kid pools. Operational stumbles (missing cribs, broken slides during renovation, hot-tub hygiene) hit families hardest.
high confidence
What you'll enjoy
- All-Fun Inclusive park access included
- Multiple pools and water slides for kids
- Junior suites with sofa-bed layouts
- Safe, clean, drinking water everywhere
Heads up
- Cribs and room requests dropped despite confirmation
- Main kids slide down for repairs during renovation
- Hot tub cleanliness issues reported
Peace & Quiet
MixedHidden pathways, cenotes, and swim-through channels create pockets of calm, but post-expansion the property runs busy and the atmosphere leans lively rather than serene. Adults seeking a hushed retreat should look elsewhere.
medium confidence
What you'll enjoy
- Secret pathways and cenote nooks
- Swimmable channels around the property
- Adults-only section for lower-key stays
Heads up
- Expansion doubled size, feels crowded
- Live DJs and shows raise the volume
- Renovation noise during recent stays
Spa (Muluk Spa & Wellness), white‑sand beach areas, rivers, inlets, rooftop pools, waterslides (opening soon), fitness centers, tennis/paddle courts, kayak/paddle board, kids club, family club, event venues, shops, chapel.
What guests say
High confidence801 reviews · through Nov 2026
Read all reviews on TripAdvisor ↗Google ↗
Guests praise the food and dining, rooms, kids and families offerings, and pool, while complaining about the check-in experience, value for money, and service, with upselling and timeshares noted as a watch-out, and the resort positioned as best for foodies, pool people, couples, and families.
Consistently praised
Recurring complaints
Watch-outs (recent)
Best suited for
What past guests say
“What a disappointment! It seems customer service is no longer a priority. The hotel has grown considerably, but they don't seem prepared to handle so many guests. I brought a group of 28 people, and the experience left much to be desired. A room with one bed for three people? Impossible when the reservation was made a year in advance, and they tell you it depends on availability. An event was happening outside the room with loud music, making it impossible to rest. You call reception, and no...”
★☆☆☆☆
“Asides from the resort being beautiful the experience here was not great. Everyone you spoke to the front desk it was a 5 min pitch of some upsell. Check in and check out was painful. We go to a lot of resorts in Mexico and I really wanted to love this but this was probably the worst one we’ve been too. The service is terrible, they constantly make you feel like you should spend more, they lie just to sign you up for their dumb “talk” to sign up for the timeshare. If you’re looking for a...”
★☆☆☆☆
“Room had cockroaches, upselling every time you speak to the front desk, it was a nice looking resort and the food is decent but compared to secrets Moche and even TRS, it’s very mid. I will not be back.”
★☆☆☆☆
“It's mostly been very good. Very few things have caused us any problems. But nothing that can't be fixed with a call to the concierge. We really liked being here. We enjoyed it a lot.”
★★★★★
★★★★☆
Latest reviews from Tripadvisor
Loaded live from Tripadvisor when you ask — the newest reviews and the current rating.
Read all reviews on Google (19,694) ↗
Ask Rosie
Have a specific question about Hotel Xcaret?
Rosie answers from this resort’s guest reviews and our research — with quotes.
Know before you book
- Not a headline sandy beach
- Sargassum risk typical of Riviera Maya
- Room service unreliable, items often unavailable
- Sunday brunch communication issues
What you should know
What to Know
This is a sprawling, park-integrated resort with real operational quirks: plan restaurants in advance, expect a long check-in, and refuse the timeshare breakfast unless you want to lose half a day. Book a suite with a butler if the budget allows, since the butler tier is where the promised experience actually lands.
high confidence
What you'll enjoy
- Butler suites transform the stay
- App map and pre-planning help navigation
- Park shuttles run reliably on time
Heads up
- Aggressive 90-minute timeshare pitch
- Check-in can eat your first day
- Pre-arrival email support slow and error-prone
- Room requests (cribs, adjoining rooms) often dropped
Resort is very large with uneven terrain; plan for long walks, wear appropriate footwear; beach access may require caution; concierge can assist park shuttles and excursions.
All photos
Photo: Tripadvisor
Photo: patrykl28 via Tripadvisor
Photo: antoniolJ8088HB via Tripadvisor
Photo: nateb0929 via Tripadvisor
Photo: Mdanielal870920 via Tripadvisor
Ready?
No ResortFinder markup. We just do the work.
What we know
Everything below comes from data we collected: here's the inventory for this resort.Updated October 2026- Photos
- 5
- Review excerpts
- 20
- Dining venues
- Not yet collected
- Menus
- Not yet collected
- Room categories
- Not yet collected
- Videos
- 3
- Editorial lenses
- 8
We aggregate. We don't trap. Verify on any of these:
Where this data comes from
We tell you what we know, and what we don't.
- Last updated
- October 2, 2026
- Sources
- Google PlacesDirect resort media
- Completeness
- 50%
Source collection snapshot
These collection totals can differ from the items available on this page. Video totals include screened results; the inventory above counts published tours.
- 5 photos
- 39 videos
Still verifying dining, menus, rooms. If something looks thin, ask Rosie or ask our booking team and they can usually fill in the gaps.